Terms of Service

1. The service

Loom stores, organizes, and retrieves memories from your conversations, documents, and meetings so that you and your AI assistants can use them. Features may change as the service evolves; we will not remove core memory functionality without notice.

2. Your account

You are responsible for activity under your account and for keeping your sign-in credentials secure. You must be at least 18 years old, or the age of majority where you live, to use Loom.

3. Your content

You own the content you give Loom. You grant us the limited rights needed to store, process, and display it to provide the service, including processing it with third-party AI and speech-to-text providers.

You are responsible for having the right to give us that content. In particular, when you send the Loom notetaker to a meeting you are responsible for complying with recording-consent laws that apply to you and the other participants. Loom announces itself in the meeting; it is still your obligation to make sure participants agree.

4. Acceptable use

Do not use Loom to break the law, to record people without the consent the law requires, to infringe others’ rights, to interfere with the service, or to probe or reverse-engineer it. We may suspend accounts that violate these terms.

5. Fees

Some features consume credits or require a paid plan. Prices and usage rules are shown in the product. Fees are non-refundable except where the law requires otherwise.

6. Third-party services

Loom connects to third-party services such as Google when you choose to connect them. Your use of those services is governed by their terms. You can disconnect them at any time.

7. Disclaimers and liability

Loom is provided “as is”. Memory retrieval and AI-generated summaries can be incomplete or wrong; verify anything that matters. To the extent permitted by law, Neuradex is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim.

8. Termination

You can stop using Loom and delete your account at any time. We may suspend or terminate accounts that violate these terms or where required by law. On termination we delete your content as described in the Privacy Policy.

9. Changes, law, and contact

We may update these terms; material changes will be announced in the product before they take effect. These terms are governed by the laws of Japan, and disputes will be brought before the Tokyo District Court as the court of first instance with exclusive jurisdiction.

Neuradex Inc. — contact@neuradex.ai