Privacy Policy

1. What we collect

Account data: your email address and sign-in identity from the identity provider you use to log in.

Content you give Loom to remember: conversations captured by Loom clients and plugins you install, notes you save, and documents or meetings you choose to import. This content is processed to build your memory graph (topics, knowledge, entities, and the links between them).

Meeting data: when you send the Loom notetaker to a meeting, we record audio, produce a transcript with speaker names, and store the participant list for that meeting. Participants see the notetaker join and a chat notice that the meeting is being recorded.

Google account data: if you connect a Google account, we store its account identifier, email address, display name, and an access credential. We use the Google Meet API only to read which meetings you attended and who was present, so that your own words can be told apart from other speakers. We do not read your calendar, mail, or files with this permission.

Usage data: request logs, model usage and cost accounting, and diagnostics needed to run the service.

2. How we use it

To provide the service: indexing your content into memory, retrieving it when you or your assistant ask, and showing it in your account pages.

To attribute memories correctly: knowing which meeting participant is you lets Loom store your statements in the first person and others’ under their names.

To operate and secure the service: billing, abuse prevention, debugging, and capacity planning.

We do not sell your data, and we do not use your content to train models made available to other customers.

3. Google user data

Loom’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google data is used only to provide the user-facing features described above, is not transferred to third parties except as necessary to provide those features or as required by law, and is not used for advertising.

You can disconnect a Google account at any time from your account page. Disconnecting revokes our access credential and deletes it from our systems.

4. Sharing

Processors: we use infrastructure and AI model providers (for example cloud hosting, speech-to-text and language model APIs) to run the service. They process data on our instructions and under contractual confidentiality obligations.

Organizations: if you join an organization in Loom, memories you contribute to that organization’s shared graph are visible to its members according to its settings. Your personal graph stays yours.

Legal: we may disclose data when required by law or to protect the rights, safety, or property of our users or the public.

5. Retention and deletion

Your memory graph is kept for as long as your account exists. You can delete individual meetings, reset a graph, or delete your account from your account page; deletion removes the underlying content from our primary systems and from backups on their normal rotation.

Meeting recordings held by our speech-to-text provider are deleted on that provider’s retention schedule (currently seven days); the transcript we keep is the part that becomes memory.

6. Security

Data is encrypted in transit and at rest. Third-party credentials such as Google access tokens are additionally encrypted with keys held only on our servers. Access to production systems is restricted to personnel who need it to operate the service.

7. Your rights

Depending on where you live you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can exercise most of these directly from your account page; for anything else, contact us at the address below.

8. Changes and contact

We will post changes to this policy on this page and update the date above. Material changes will be announced in the product.

Neuradex Inc. — contact@neuradex.ai